Shipping policy

Shipping Policy
At NTB Online Solutions, we aim to deliver your orders quickly, safely, and efficiently across South Africa.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.
If there is a delay due to high order volume or stock availability, we will notify you via email or WhatsApp.
Delivery Time
Estimated delivery times after dispatch:
Major cities (Johannesburg, Pretoria, Durban, Cape Town): 2–4 business days
Outlying or rural areas: 3–7 business days
Delivery times may vary depending on courier services and location.
Shipping Methods
We use trusted courier partners to ensure safe and reliable delivery nationwide. Once your order is shipped, you will receive tracking details.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order size. Free shipping may be offered on selected promotions or minimum order values.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or WhatsApp to monitor your delivery status.
Delays
While we strive to meet all delivery timelines, delays may occur due to:
Courier service disruptions
High demand periods
Incorrect or incomplete delivery information
NTB Online Solutions is not responsible for delays caused by courier companies but will assist in resolving any issues.
Incorrect Address
Customers are responsible for providing the correct delivery address. We are not liable for orders delivered to incorrect addresses provided at checkout.
Contact Information
NTB Online Solutions
Email: sales@ntbonline.co.za
WhatsApp: +27 60 145 6322