Frequently Asked Questions
Have a question? We've got answers. If you can't find what you're looking for, contact us at info@ntbonline.co.za or WhatsApp us on +27 60 145 6322.
🛒 Ordering
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept EFT, credit/debit cards, and other secure payment methods.
Can I request a quote before ordering?
Yes! For bulk orders or B2B purchases, contact us via email or WhatsApp and we'll provide a formal quotation.
Do you offer bulk or business pricing?
Yes, we offer competitive pricing for businesses purchasing in bulk. Contact our sales team for a customised quote.
🚚 Shipping & Delivery
How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 2–4 business days to major cities and 3–7 business days to rural areas across South Africa.
Do you ship nationwide?
Yes, we deliver to all provinces in South Africa.
Will I receive a tracking number?
Yes. Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.
What are your shipping costs?
Shipping costs are calculated at checkout based on your location and order size. Free shipping may apply on qualifying orders.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for items in their original, unused condition with all original packaging and accessories. Please see our Refund & Return Policy for full details.
How long does a refund take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
What items cannot be returned?
Software, digital products, custom-configured items, and consumables (such as thermal paper rolls and barcode labels) are non-returnable unless defective.
🔧 Products & Warranty
Do your products come with a warranty?
Yes. Most products carry a manufacturer's warranty. Warranty periods vary by product — please check the individual product listing or contact us for details.
What products do you sell?
We specialise in business technology including POS Systems, Receipt Printers, Barcode Scanners, Cash Drawers, CCTV Equipment, Thermal Paper Rolls, Barcode Labels, Computer & Laptop Accessories, Gaming Accessories, and Office Essentials.
Are your products compatible with South African power standards?
Yes, all our products are compatible with South Africa's 220–240V power standard unless otherwise stated in the product listing.
💳 Payments
What payment methods do you accept?
We accept major credit and debit cards, EFT (Electronic Funds Transfer), and other secure payment options available at checkout.
Is it safe to pay on your website?
Absolutely. Our store uses SSL encryption and Shopify's secure checkout to protect your payment information at all times.
📞 Support
How do I contact customer support?
You can reach us via:
📧 Email: sales@ntbonline.co.za
💬 WhatsApp: +27 60 145 6322
🕐 Business Hours: Monday – Friday, 8:00 AM – 5:00 PM SAST
