Refund policy

At NTB Online Solutions, we aim to ensure our customers receive quality products and reliable service. If you are not satisfied with your purchase, please review our return guidelines below.
Returns
We accept returns within 7 days of delivery under the following conditions:
The item is defective or damaged upon arrival
The incorrect item was delivered
The product is still in its original condition and packaging
To be eligible for a return, proof of purchase is required, and the item must include all original accessories and packaging.
Non-Returnable Items
We do not accept returns for:
Software, digital products, or activated licenses
Custom or special-order items
Items damaged due to misuse, neglect, or unauthorized repair
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5–10 business days using your original payment method or store credit (depending on availability and agreement).
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us first to arrange the process.
Return Process
To request a return, please contact us before sending any product back. Unauthorized returns may not be accepted.
Contact Information
NTB Online Solutions
Email:  sales@ntbonline.co.za
WhatsApp: +27 60 145 62 322