Legal notice
Terms & Conditions
Welcome to NTB Online Solutions. By accessing our website or purchasing from us, you agree to the terms outlined below.
General
NTB Online Solutions provides business technology products including POS systems, barcode scanners, receipt printers, and related accessories across South Africa.
We reserve the right to update or modify these terms at any time without prior notice.
Products & Pricing
All product prices are listed in South African Rand (ZAR) and are subject to change without notice. We strive to ensure accurate product descriptions, but we do not guarantee that all information is error-free.
Orders
We reserve the right to cancel or refuse any order at our discretion, including suspected fraudulent transactions or pricing errors.
Payment
All payments must be completed before dispatch. We accept secure payment methods provided at checkout.
Limitation of Liability
NTB Online Solutions is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
Contact
NTB Online Solutions
Email: sales@ntbonline.co.za
WhatsApp: +27 60 145 6322
2. Privacy Policy
Privacy Policy
NTB Online Solutions respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect:
Name and contact details
Delivery address
Email address and phone number
Payment information (processed securely via third-party providers)
How We Use Your Information
Your information is used to:
Process and deliver orders
Provide customer support
Send order updates and tracking information
Improve our services
Data Protection
We do not sell or share your personal information with third parties except where necessary for order fulfillment (e.g., courier services).
Security
We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access.
Contact
NTB Online Solutions
Email: sales@ntbonline.co.za
WhatsApp: +27 60 145 6322
3. Shipping Policy
Shipping Policy
We deliver across South Africa using trusted courier partners.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Delivery Time
Major cities: 2–4 business days
Outlying areas: 3–7 business days
Tracking
Tracking details are provided once your order has been dispatched.
Shipping Costs
Calculated at checkout based on location and order size.
Delays
Delays may occur due to courier issues or high demand periods. We will always assist in resolving delivery problems.
4. Return & Refund Policy
Return & Refund Policy
We want you to be satisfied with your purchase.
Returns (7 Days)
Returns are accepted within 7 days of delivery for:
Defective products
Incorrect items delivered
Items must be unused and in original packaging.
Non-Returnable Items
Software or digital products
Custom orders
Items damaged due to misuse
Refunds
Approved refunds are processed within 5–10 business days after inspection.
Exchanges
Only applicable for damaged or faulty items.
5. Warranty Policy
Warranty Policy
Most NTB Online Solutions products include manufacturer warranty coverage.
Coverage
Warranty covers manufacturing defects under normal use conditions.
Not Covered
Physical damage
Misuse or incorrect installation
Power surges or electrical damage
Unauthorized repairs
Claim Process
To make a warranty claim:
Contact us with proof of purchase
Provide details of the issue
Return the item for inspection if required
We will repair, replace, or advise based on supplier warranty terms.
6. Contact Information Page
Contact Us
We are here to help with orders, support, and product inquiries.
NTB Online Solutions
Email: sales@ntbonline.co.za
WhatsApp: +27 60 145 6322
Location: South Africa
Business Hours: Monday – Friday, 08:30 – 17:00 - Saturday - 8:30 - 12:00
Sunday - Closed
