Privacy Policy

Privacy Policy

Last updated: July 2026

NTB Online Solutions is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.

1. Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Full name and contact details (email address, phone number)
  • Delivery and billing address
  • Business name and VAT number (for B2B customers)
  • Payment information (processed securely — we do not store card details)
  • Order history and product preferences
  • IP address and browsing behaviour on our website

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders and enquiries
  • Send you relevant product updates and promotions (with your consent)
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Courier and logistics partners for delivery purposes
  • Payment processors for secure transaction handling
  • IT service providers who assist in operating our website
  • Law enforcement or regulatory authorities where required by law

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

5. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator of South Africa

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You may disable cookies in your browser settings, though this may affect website functionality.

7. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Contact Our Information Officer

For any privacy-related queries or to exercise your rights, please contact us:
Email: info@ntbonline.co.za
Phone: +27 60 145 6322
Location: South Africa